Shipping fees are based on current UPS rates. By default, the shipping method of choice for all domestic orders is UPS Ground. Domestic orders $100 or more qualifies for free shipping. For domestic orders, please allow 24-48 hours for orders to be processed. International orders may require additional processing time.
Certain items such as virgin bundles, custom virgin wigs or clip-ins and other raw or virgin hair items may require additional processing times. Please allow 7 to 10 days for all domestic virgin hair orders to arrive and 10 to 14 days for all international virgin hair orders to arrive.
Because we utilize a third-party to ship items, we are not responsible for any delays to shipment due to courier issues and/or the condition of the package at time of delivery. However, we will do our best to work with you to resolve all issues related to shipping. Please refer to the returns/exchanges policy page for further instructions if items are received damaged or defective.
Delivery service is available to select areas. There is no guarantee of delivery times as same day deliveries may take up to 8 hours to be delivered.